Let’s cut to the chase here. The service at the Hard Rock Hotel in Tenerife is the best I have ever experienced in Europe. We’ll come back to that later, but if great service floats your boat, then you should book a stay.
We went there to celebrate our wedding anniversary, and because we’d previously enjoyed a stay at the Hard Rock in Las Vegas, although the Tenerife version is a 5 star versus 4 stars for it’s Vegas cousin.
It’s a relatively new hotel, and it’s located in Adeje, quite close to the main southern resort of Las Americas, but in a sort of quiet bay with a few shops around it. It’s front line to the ocean. The hotel consists of two high rise towers, with several pools and restaurants between them and located inside each. There are mountain view rooms, sea view rooms and 360 degree sea view rooms. We elected for one of the latter, and we were on the 11th Floor of the block nearest the ocean, so the views from our balcony were simply amazing.
Staying with the room for a moment, it was large, very clean and very modern in style – the wash basins are in the room, and there are separate toilet and shower cubicles. The latter had a huge power shower in it which was wonderful. The beds are also very large and comfortable, and there’s a simply huge flat screen television fixed to the wall. Dressing gowns and slippers are provided, as are tea and coffee making facilities and in addition to the usual mini fridge, there is a wine fridge with full bottles in it. An iPod /iPhone docking station was by the bed, and you can load music tracks from a vast library to it or the television.
There’s a big choice of bars and restaurants – in fact we only ventured out of the hotel once during our time there. Starting with the bars – the main reception bar has live music on at night and there are two pool bars, one in the family pool area and one in an adults only pool area. Both do food, and the latter features a swim up bar. On the roof of our block was “The 16th,” a roof bar on the 16th floor – perfect to enjoy a cocktail and watch the sunset. There were DJ’s playing chillout music there and if you like smoking a shisha, they are available too.
In terms of restaurants, we didn’t try the 3rd Half, which is a sports restaurant, Montauk, which is famous for steaks, or Aliole a Meditteranean restaurant. But we did eat one night in the Sessions buffet, which was pretty good for a buffet, and in Narumi which is a sushi and sashimi restaurant and was outstanding. The breakfasts are worth mentioning – they were served in the buffet, and were exceptional, with incredible choice (including kebabs, for breakfast!)
The final area to mention is The Beach Club, and this is accessed via a bridge and is a simply huge lagoon style swimming pool right on the beach, with it’s own bars and restaurants. We had a fabulous lunch there and enjoyed Mojitos at the swim up bar. The Beach Club opens onto a small beach, and again, there’s live entertainment there during the day.
Now let’s get back to the service. For a start, the people employed at The Hard Rock are not your typical 5 star hotel employees. They are young, many have tattoos and piercings and their uniforms are cool and funky. But wow, do they understand how to give good service. We pulled up at the front of the hotel in our car and a young guy who looked like a member of Green Day welcomed us, grabbed the keys and told us to leave everything to him and go and check in. On reception, we were given some purple Cava to enjoy while we waited, and when we got to the room, our luggage arrived moments later. We didn’t see the car again until we checked out, and it was delivered to the front again, having been sprayed with some sort of lovely smelling potion. Everywhere in the hotel, the service was just brilliant – not deferential, but delivered with confidence, interesting chat and with a genuine desire to make our stay memorable. Everyone who served us looked us in the eye, wanted to know a little about us, and had the time to talk and give good advice. This kind of service only comes with having enough staff, training them well and then empowering them to be interesting and to be themselves.
As you can see, I loved the place, and if you’ve been following us for some time on this website, you’ll know we’ve stayed in some exceptional hotels over the last few years, and The Hard Rock is my favourite so far.
Click here to see the photo album from our stay.