We’re aware many clients are concerned about the current worldwide situation with Coronavirus (Covid-19), so we wanted to let you know exactly what we are doing to help.
Clients currently on holiday
Our priority at the moment is to get in touch with all clients currently on holiday in order to inform them of the situation based on where they are, and to update them on information about their travel home.
Clients booked to travel in March
We’re contacting clients in this category to let them have the latest information. Where possible we will arrange amended dates for your holiday. If your holiday is cancelled, we will ensure the cancellation is processed and any refunds arranged as soon as possible.
The Spanish government have enforced a 15 day lockdown in place from midnight Saturday 14th March 2020.
The Foreign & Commonwealth Office (FCO) advises British people against all non-essential travel worldwide as of the 17th March 2020. This advice applies initially for a period of 30 days, until Thursday 16th April 2020.
Clients booked to travel in April
The situation is fluid and updating hourly.
We are contacting clients with reservations in departure date order to discuss your holiday. This is an unprecedented situation for the travel industry. It is in everyone’s interest to amend your holiday to travel at a later date, rather than cancellation. We all need to work together to get through these tough times and aid economic recovery.
Clients booked to travel from May onwards
At this stage, we don’t know what the status will be for international travel later in 2020. If you have concerns about an existing booking, please contact us to understand your amendment options, or if necessary the latest cancellation information.
Holidays are on sale up to October 2021 and under the current circumstances are great value. By making a new reservation you are providing a demand, that will keep people in business.
If your trip is cancelled, please do rebook it for another date. This will help to keep our airlines and tour operators in business.
For many countries tourism is the main source of income. If demand for holidays diminishes it affects not just the hotels and excursion companies, but all the supporting businesses and local employment.
Thank you for your patience during this difficult time, and we hope this will all be over soon. Please stay safe and well.
Useful Coronavirus links to further official information
UK Government advice: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
ABTA advice: https://www.abta.com/news/coronavirus-outbreak
Jet2holidays advice: https://www.jet2holidays.com/incident
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