We’re aware many clients are concerned about the current worldwide situation with Coronavirus (Covid-19), so we wanted to let you know exactly what we are doing to help.
Clients currently on holiday
Our first priority was to get in touch with all clients currently on holiday in order to inform them of the situation based on where they are, and to update them on information about their travel home.
Clients booked to travel in March
We’ve now contacted clients in this category to let them have the latest information. Where possible we have arranged amended dates for your holiday. If your holiday is cancelled, we will ensure the cancellation is processed and any refunds arranged as soon as possible.
The Spanish government have enforced a 15 day lockdown in place from midnight Saturday 14th March 2020.
The Foreign & Commonwealth Office (FCO) advised British people against all non-essential travel worldwide as of the 17th March 2020. This advice applies initially for a period of 30 days, until Thursday 16th April 2020. This advice has now been updated to indefinite for the time being.
Clients booked to travel in April, May & June
We are contacting clients with reservations in departure date order to discuss your holiday.
This is an unprecedented situation for the travel industry. It is in everyone’s interest to amend your holiday to travel at a later date, rather than cancellation. We all need to work together to get through these tough times and aid economic recovery.
Clients booked to travel from July onwards
At this stage, we don’t know what the status will be for international travel later in 2020. If you have concerns about an existing booking, please contact us to understand your amendment options, or if necessary the latest cancellation information.
Holidays are on sale up to October 2021 and under the current circumstances are great value. By making a new reservation you are providing a demand, that will keep people in business.
If your trip is cancelled, please do rebook it for another date. This will help to keep our airlines and tour operators in business.
For many countries tourism is the main source of income. If demand for holidays diminishes it affects not just the hotels and excursion companies, but all the supporting businesses and local employment.
Thank you for your patience during this difficult time, and we hope this will all be over soon. Please stay safe and well.
Clients with balance payments due
If you are concerned about making your balance payment there are usually 3 options available:
- Cancel before the due date at loss of deposit.
- Pay your balance payment and hope that your holiday will continue as planned. If cancelled by the tour operator before departure due to Covid-19, the options generally include the possibility to amend your date to travel in the future, a refund credit note, or cash refund.
- Amend your date now to travel in the future which defers your balance payment to 14 weeks before the new departure date.
Please do get in touch to find out your options before your payment becomes overdue, as standard terms & conditions will change from loss of deposit to a sliding scale.
Useful Coronavirus links to further official information
UK Government advice: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
ABTA advice: https://www.abta.com/news/coronavirus-outbreak
Jet2holidays advice: https://www.jet2holidays.com/incident
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